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Privacy Policy

Effective date: February 1, 2026 • Last updated: February 1, 2026

Artwise Tech respects your privacy and is committed to protecting it. This Privacy Policy explains what data our Jira Cloud application “Delivery Doctor” collects, how we use it, and your rights under the EU General Data Protection Regulation (GDPR).

1. Who We Are

2. What We Collect

Delivery Doctor collects only the metadata necessary for pattern detection and health score calculations:

  • Issue data: status, assignee, dates (created, updated, due), story points, time estimates, time logged, resolution
  • Changelog data: status transition history for In Progress issues (used for Aging Work, Rework, and Blocker detection)
  • User data: display names for assignee information in the Team Pulse section
  • Project data: workflow statuses, issue types, project configuration

We do NOT collect or store:

  • Issue summaries, descriptions, or comments
  • Attachments, screenshots, or embedded files
  • User credentials, passwords, or authentication tokens
  • Personal messages or private data

3. How We Use Data

Collected data is used solely to:

  • Detect delivery patterns (8 pattern types) and calculate Health Scores
  • Display analytical dashboards inside your Jira instance
  • Compute adaptive baselines from historical cycle times
  • Cache analysis results for faster dashboard loading

We never sell or share data with third parties.

4. Data Storage

  • All settings and cached analysis results are stored in Forge Storage — Atlassian’s secure key-value storage for Forge apps
  • Data is encrypted at rest and scoped to your Jira site
  • Cached snapshots are retained for up to 30 days and automatically cleaned up
  • Artwise Tech does not maintain external databases of customer data

5. Data Processing Location

  • All processing happens within the Atlassian Cloud environment (Forge runtime)
  • No data is transmitted to external servers owned by Artwise Tech
  • If error logging is used, it contains no personal or issue-identifying information

6. Data Security

We comply with the Atlassian Cloud App Security Requirements:

  • Encrypted HTTPS communication
  • No local file storage
  • Minimal permission scope (read-only access to issues and users)
  • No write access to your Jira data (Delivery Doctor only reads)
  • Role-based access control for internal systems

7. Data Retention

  • Cached analysis results: up to 30 days (auto-cleaned)
  • Adaptive baseline data: refreshed every 24 hours
  • Settings: retained until app is uninstalled
  • Upon uninstallation, all Forge Storage data for your site is deleted by Atlassian

8. Your Rights (GDPR)

You may:

  • Request access to or deletion of your data
  • Request clarification on how data is processed
  • Withdraw consent at any time
  • Lodge a complaint with your local data protection authority

Requests can be sent to support@artwise.tech. We respond within 30 days.

9. Third-Party Services

Delivery Doctor operates entirely within the Atlassian ecosystem. We do not use:

  • External analytics services
  • Third-party tracking pixels
  • Advertising networks
  • External data processors

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version is always available at https://artwise.tech/privacy.html. Material changes will be announced on the Atlassian Marketplace listing.

11. Contact Us